CompTIA Network+ (N10-007) — Question 26

A network administrator frequently needs to assist users with troubleshooting network hardware remotely, but the users are non-technical and unfamiliar with network devices. Which of the following would BEST help the administrator and users during hands-on troubleshooting?

Answer options

• A. Logical diagrams
• B. MDF documentation
• C. Equipment labeling
• D. Standard operating procedures

Correct answer: D

Explanation

Standard operating procedures (SOPs) provide clear, step-by-step instructions that non-technical users can follow to troubleshoot issues, making them the best option. While logical diagrams, MDF documentation, and equipment labeling can be helpful, they do not offer the same level of direct guidance that SOPs provide for troubleshooting tasks.