CompTIA Network+ (N10-007) — Question 187

A network technician is troubleshooting an issue and has established a theory of probable cause. Which of the following steps should the network technician take
NEXT?

Answer options

• A. Test the possible solution
• B. Question the users
• C. Determine what has changed
• D. Document the theory

Correct answer: A

Explanation

The correct next step is to test the possible solution to verify if the theory is accurate. Questioning users and determining changes may provide additional context but does not directly address the hypothesis. Documenting the theory is important but should not be the immediate next action; testing is essential to confirm or refute the theory.