CompTIA Network+ (N10-007) — Question 126

A network technician receives a trouble ticket and speaks to the user who is experiencing the issues with the application. Which of the following should the technician perform NEXT?

Answer options

• A. Gather information.
• B. Determine the symptoms.
• C. Establish a plan of action.
• D. Document the findings

Correct answer: A

Explanation

The correct step is to gather information first, as this helps in understanding the problem better before proceeding. Determining symptoms comes after gathering sufficient information, while establishing a plan of action and documenting findings are steps that follow this initial information-gathering phase.