CompTIA Network+ (N10-007) — Question 110

Users are reporting their network is extremely slow. The technician discovers pings to external host have excessive response times. However, internal pings to printers and other PCs have acceptable response times. Which of the following steps should the technician take NEXT?

Answer options

• A. Determine if any network equipment was replaced recently
• B. Verify malware has not disabled the users' PC firewalls
• C. Replace users' network cables with known-good network cables
• D. Power cycle the web server

Correct answer: A

Explanation

The correct action is to investigate if any network hardware was recently changed because new equipment could be causing connectivity issues to external hosts. Verifying malware or replacing cables may not address the root cause, and power cycling the web server is unlikely to resolve issues with external pings.