CompTIA Network+ (N10-006) — Question 95

After a company rolls out software updates, Ann, a lab researcher, is no longer able to use lab equipment connected to her PC. The technician contacts the vendor and determines there is an incompatibility with the latest IO drivers.
Which of the following should the technician perform so that Ann can get back to work as quickly as possible?

Answer options

• A. Reformat and install the compatible drivers.
• B. Reset Ann's equipment configuration from a backup.
• C. Downgrade the PC to a working patch level.
• D. Restore Ann's PC to the last known good configuration.
• E. Roll back the drivers to the previous version.

Correct answer: E

Explanation

Rolling back the drivers to the previous version (option E) is the quickest solution to resolve the incompatibility issue that is preventing Ann from using the lab equipment. The other options, such as reformatting or restoring configurations, are more time-consuming and may not directly address the driver issue.