CompTIA Network+ (N10-006) — Question 30

A small office has an Internet connection that drops out about two times per week. It often takes until the next day for the vendor to come out and fix the issue.
Which of the following should the office implement to reduce this downtime?

Answer options

• A. EULA
• B. SLA
• C. SOW
• D. MOU

Correct answer: B

Explanation

Implementing a Service Level Agreement (SLA) would ensure that the vendor commits to specific response and resolution times for issues, thereby reducing downtime. An End User License Agreement (EULA) pertains to software usage, a Statement of Work (SOW) outlines project scope, and a Memorandum of Understanding (MOU) is a general agreement, none of which directly address service response times.