CompTIA ITF+ (FC0-U71) — Question 27

A user plugs a new scanner into a computer and turns it on. The scanner is automatically detected. However, the OS will only respond to some, but not all, of the buttons on the scanner. Which of the following steps should the user take next to enable full functionality?

Answer options

• A. Roll back the device driver to a previous version.
• B. Perform a test scan on the new device to the computer.
• C. Update the computer's OS.
• D. Install any applicable software from the vendor’s website.

Correct answer: D

Explanation

The correct answer is D because installing vendor-specific software can provide additional drivers and functionalities that the OS may not include by default. Options A and C are not likely to resolve the issue since the problem may not be related to outdated drivers or the OS. Option B does not address the lack of responsiveness of all scanner buttons.