CompTIA ITF+ (FC0-U71) — Question 24

A systems administrator requires access to a user’s laptop over a VPN for troubleshooting. Which of the following software types should the systems administrator use?

Answer options

• A. Collaboration
• B. Productivity
• C. Web browsing
• D. Remote assistance

Correct answer: D

Explanation

The correct answer is D, Remote assistance, as it enables the administrator to take control of the user's laptop for troubleshooting. The other options, such as Collaboration, Productivity, and Web browsing, do not provide the necessary functionality for remote access and support.