CompTIA ITF+ (FC0-U61) — Question 89

A user is getting an error message when trying to go to a website. A technician asks the user a few questions to find out more about the issue. The technician opens a browser locally and browses to the same site as the user. Which of the following troubleshooting steps is the technician using by browsing to the same site?

Answer options

• A. Establish a plan of action.
• B. Gather information
• C. Duplicate the problem.
• D. Find the root cause.

Correct answer: C

Explanation

The technician is reproducing the issue by browsing to the same site, which allows them to observe the same error the user is facing. This is essential in troubleshooting as it helps confirm the user's problem. The other options do not accurately describe this action; for instance, gathering information is more about asking questions rather than replicating the issue.