CompTIA ITF+ (FC0-U61) — Question 72

A help desk technician encounters an issue and wants to find out if a colleague has encountered the same issue before. Which of the following should the technician do FIRST?

Answer options

• A. Check Knowledge Base.
• B. Search local logs.
• C. Research possible theories.
• D. Question users.

Correct answer: A

Explanation

The correct answer is A, as checking the Knowledge Base is the most efficient way to find documented issues and solutions previously encountered by colleagues. Options B, C, and D involve more time-consuming processes that may not yield immediate information about past similar incidents.