CompTIA ITF+ (FC0-U61) — Question 307

Multiple users are reporting issues with their workstations. A technician is reviewing patch installation history. Which of the following steps in the troubleshooting methodology is the technician executing?

Answer options

• A. Implement the solution.
• B. Identify the problem.
• C. Verify system functionality.
• D. Establish a theory of the cause.

Correct answer: B

Explanation

The technician is in the phase of identifying the problem, as they are reviewing the patch installation history to understand the issues reported by users. The other options represent different steps in the troubleshooting process that would occur after identifying the problem, such as implementing a solution or verifying functionality.