CompTIA ITF+ (FC0-U61) — Question 284

Which of the following actions takes place during the problem identification phase?

Answer options

• A. Documenting the findings
• B. Duplicating the issue
• C. Establishing a theory of probable cause
• D. Questioning the obvious

Correct answer: B

Explanation

The correct answer is B, as duplicating the issue is essential to confirm its existence and understand its nature. The other options, while relevant to troubleshooting, occur at different stages; documenting findings is part of reporting, establishing a theory follows identification, and questioning the obvious helps gather initial information but isn't the core action in identifying the problem.