CompTIA ITF+ (FC0-U61) — Question 219

A technician has worked through all steps of the troubleshooting methodology and has not been able to resolve the issue. Which of the following should the technician do NEXT?

Answer options

• A. Escalate as necessary.
• B. Confirm the root cause.
• C. Establish a new theory.
• D. Gather information.

Correct answer: A

Explanation

The correct course of action is to escalate the issue, as the technician has already attempted all troubleshooting steps without success. Confirming the root cause, establishing a new theory, or gathering more information would not be effective since the technician has already exhausted these possibilities.