CompTIA ITF+ (FC0-U61) — Question 217

A technician has successfully verified full system functionality after implementing the solution to a problem. Which of the following is the NEXT troubleshooting step the technician should do?

Answer options

• A. Determine if anything has changed.
• B. Document lessons learned.
• C. Establish a theory of probable cause.
• D. Duplicate the problem, if possible.

Correct answer: B

Explanation

The correct answer is B, as documenting lessons learned is crucial for future reference and helps improve problem-solving processes. Options A, C, and D are steps that should have been completed prior to verifying system functionality, making them less relevant at this stage.