CompTIA ITF+ (FC0-U61) — Question 187

A user is having issues connecting to the Internet through a web browser; however, the user is receiving email and instant messages. Which of the following should the user do to BEST resolve the issue?

Answer options

• A. Validate the certificate.
• B. Verify the proxy settings.
• C. Disable the pop-up blocker.
• D. Clear the browser cache.

Correct answer: B

Explanation

The best solution is to verify the proxy settings because the user can still receive emails and messages, indicating that their internet connection is functional. Incorrect proxy settings can prevent web browsers from accessing the Internet. The other options, while potentially helpful, are not directly related to the issue of browsing connectivity.