CompTIA ITF+ (FC0-U61) — Question 182

To establish a theory of probable cause, one technician investigates network issues in the server room while another technician troubleshoots the user's workstation. Which of the following troubleshooting methodologies is being performed?

Answer options

• A. Question the obvious.
• B. Divide and conquer.
• C. Duplicate the problem
• D. Research the knowledge base.

Correct answer: B

Explanation

The correct answer is B, as the technicians are isolating different components of the issue to identify the root cause. Option A, 'Question the obvious', involves examining straightforward possibilities, which is not the method here. Option C, 'Duplicate the problem', focuses on recreating the issue, and option D, 'Research the knowledge base', refers to looking up information rather than actively isolating components.