CompTIA ITF+ (FC0-U61) — Question 18

An end user's computer has been failing to open its word processing software. An IT technician successfully solves the problem. Which of the following best describes the technician's NEXT step?

Answer options

• A. Restart the computer.
• B. Contact other users.
• C. Disconnect the peripherals.
• D. Document the findings.

Correct answer: D

Explanation

The technician's next step should be to document the findings, as this helps maintain a record of the issue and the solution, which can be beneficial for future reference. Restarting the computer, contacting other users, or disconnecting peripherals are not necessary steps after resolving the specific issue at hand.