CompTIA ITF+ (FC0-U61) — Question 103

The manager of human resources is unable to connect to the wireless network while in the conference room. The network administrator decides to check the logs of the network. While in the log files, the administrator finds that several access points are down. Which of the following troubleshooting steps should be performed NEXT?

Answer options

• A. Identify the problem
• B. Research the knowledge base.
• C. Establish a plan to resolve the problem
• D. Verify full system functionality

Correct answer: C

Explanation

The correct next step is to establish a plan to resolve the problem, as it is essential to have a strategy before attempting fixes. Identifying the problem is already implied by the previous findings, while researching the knowledge base and verifying system functionality should follow after a plan is created.