CompTIA ITF+ (FC0-U61) — Question 101

When following the troubleshooting methodology, which of the following should be performed when establishing a theory of probable cause?

Answer options

• A. Question the obvious.
• B. Identify the symptoms.
• C. Duplicate the problem.
• D. Determine if anything has changed.

Correct answer: A

Explanation

The correct answer is A, as questioning the obvious helps to uncover potential overlooked causes during the troubleshooting process. Options B and C are preliminary steps that help in identifying the issue but do not directly contribute to forming a theory of probable cause. Option D, while useful, is more about understanding context rather than generating a theory.