CompTIA DataSys+ (DS0-001) — Question 3

A company needs to prepare a document that establishes the responsibilities, metrics, penalties, and other generalities that a provider would have to fulfill for customers to use its platforms.
Which of the following documents meets these requirements?

Answer options

• A. DOU
• B. SLA
• C. MOU
• D. SOW

Correct answer: B

Explanation

The correct answer is B, SLA (Service Level Agreement), as it specifically outlines the expected service levels, responsibilities, and penalties for non-compliance. The other options, such as DOU (Document of Understanding), MOU (Memorandum of Understanding), and SOW (Statement of Work), do not provide the same detailed framework for service commitments and performance metrics.