CompTIA Data+ (DA0-001) — Question 131

A collections manager has a team calling customers who are past due on their accounts in an attempt to collect payments. The manager receives the call list in the form of a printed report that is generated by the accounting department at the beginning of each week. Consequently, the collections team calls some customers who have made payments in the time since the report was last printed. Which of the following reporting enhancements could the accounting department implement to best reduce the number of calls on current accounts?

Answer options

• A. Modify the date range on the report.
• B. Include a time stamp on the report.
• C. Increase the frequency of report generation.
• D. Add a report run date to the report.

Correct answer: C

Explanation

Increasing the frequency of report generation ensures that the collections team has the most up-to-date information on customer payments, thus reducing calls to those who have already paid. The other options, while potentially useful, do not directly address the issue of outdated information leading to unnecessary calls.