CompTIA Cloud+ (CV0-003) — Question 373

A user reports a poor-quality remote VDI session. Which of the following should the help desk technician do FIRST to troubleshoot the issue?

Answer options

• A. Check the FAQ section of the vendor's documentation.
• B. Ask the user if the client device or access location has changed.
• C. Reboot the user's virtual desktop.
• D. Request permission to log in to the device remotely.

Correct answer: B

Explanation

The correct answer is B because understanding any changes to the client device or access location is crucial for identifying potential issues impacting the VDI session. Options A, C, and D are not focused on immediate troubleshooting steps that could reveal underlying problems related to the user's environment.