CompTIA Cloud+ (CV0-003) — Question 321

A cloud administrator is working in a secure government environment. The administrator needs to implement corrective action due to recently identified security issue on the OS of a VM that is running a facility-management application in a cloud environment. The administrator needs to consult the application vendor, so it might take some time to resolve the issue. Which of the following is the FIRST action the administrator should take while working on the resolution?

Answer options

• A. Shut down the server.
• B. Upgrade the OS
• C. Update the risk register.
• D. Raise a problem ticket.

Correct answer: D

Explanation

The correct first action is to raise a problem ticket (D), as it formally documents the issue and initiates the resolution process. Shutting down the server (A) may not be necessary immediately and could disrupt services. Upgrading the OS (B) should be done after a thorough assessment and is not the first step. Updating the risk register (C) is important but should follow the initial documentation of the problem.