CompTIA Cloud+ (CV0-003) — Question 172

After a few new web servers were deployed, the storage team began receiving incidents in their queue about the web servers. The storage administrator wants to verify the incident tickets that should have gone to the web server team. Which of the following is the MOST likely cause of the issue?

Answer options

• A. Incorrect assignment group in service management
• B. Incorrect IP address configuration
• C. Incorrect syslog configuration on the web servers
• D. Incorrect SNMP settings

Correct answer: A

Explanation

The correct answer is A because if the assignment group for incident tickets is not set correctly, the tickets will not reach the intended web server team. The other options, while they may cause issues with server functionality, would not specifically affect the routing of incident tickets to the appropriate teams.