CompTIA Cloud+ (CV0-002) — Question 95

A technician receives a call from Joe, a user, who is unable to log into any of the company's SaaS application. The applications are provided by multiple vendors.
Joe reports his credentials were working previously, and he is able to log into the locally hosted applications with the same credentials.
Which of the following is the MOST likely cause of Joe's issues?

Answer options

• A. There is an error with the federation service.
• B. The user's account is locked out.
• C. The user's security token has expired.
• D. The user's personal certificate has expired.

Correct answer: D

Explanation

The correct answer is D because a personal certificate is often required for authentication in SaaS applications, and if it has expired, access will be denied. Options A, B, and C are less likely since Joe can access local applications and had previously working credentials.