CompTIA Cloud+ (CV0-002) — Question 18

A company purchased a SaaS CRM application. The signed SLA meets year-round performance requirements. Three months after deployment, customers start reporting a slow application response time. System availability, connectivity, and proper functionality still meet the SLA. Which of the following is MOST likely the reason for the poor response time?

Answer options

• A. Incorrect business requirements are invalidating the testing results.
• B. Bandwidth restrictions are causing poor performance.
• C. The application version is causing compatibility issues.
• D. Inadequate documentation is affecting the user interface.

Correct answer: C

Explanation

The correct answer is C because application versions can introduce compatibility issues that may not be evident during initial testing but affect performance later. Options A and D relate to testing and documentation issues, which do not directly cause response time problems if the application meets its functionality requirements. Option B, while plausible, is less likely if system availability and connectivity are still compliant with the SLA.