CompTIA Cloud+ (CV0-002) — Question 142

A SaaS customer reports that no one can access the application portal. After some troubleshooting, the cloud administrator finds a problem and provides a remedy by restarting the cluster. After documenting the solution, the support case is closed. Multiple tenants lose access to their hosts the following day.
Which of the following troubleshooting steps did the administrator miss?

Answer options

• A. Identify the problem.
• B. Establish a theory.
• C. Verify full system functionality.
• D. Test the theory.
• E. Establish a plan of action.

Correct answer: C

Explanation

The correct answer is C because the administrator failed to verify that the entire system was functioning properly after the fix, which could have prevented the issue of multiple tenants losing access. The other options, while essential in the troubleshooting process, do not directly address the need to confirm that the solution was effective and that the system was fully operational afterward.