CompTIA CySA+ (CS0-003) — Question 67

Which of the following describes a contract that is used to define the various levels of maintenance to be provided by an external business vendor in a secure environment?

Answer options

• A. MOU
• B. NDA
• C. BIA
• D. SLA

Correct answer: D

Explanation

The correct answer is SLA (Service Level Agreement) as it specifically defines the expected levels of service and maintenance between a vendor and a client. An MOU (Memorandum of Understanding) outlines general intentions, an NDA (Non-Disclosure Agreement) protects confidential information, and a BIA (Business Impact Analysis) assesses the impact of disruptions, none of which focus on maintenance levels.