CompTIA CySA+ (CS0-003) — Question 434

Which of the following best describes the document that defines the expectation to network customers that patching will only occur between 2:00 a.m. and 4:00 a.m.?

Answer options

• A. SLA
• B. LOI
• C. MOU
• D. KPI

Correct answer: A

Explanation

The correct answer is A, SLA (Service Level Agreement), as it specifically details the service expectations and commitments between a service provider and its customers. Options B (LOI - Letter of Intent), C (MOU - Memorandum of Understanding), and D (KPI - Key Performance Indicator) do not focus on service expectations like an SLA does.