CompTIA CySA+ (CS0-003) — Question 147

An MSSP received several alerts from customer 1, which caused a missed incident response deadline for customer 2. Which of the following best describes the document that was violated?

Answer options

• A. KPI
• B. SLO
• C. SLA
• D. MOU

Correct answer: C

Explanation

The correct answer is C, SLA (Service Level Agreement), as it defines the expected service levels and response times between the MSSP and its clients. The missed incident response deadline indicates a failure to meet the agreed-upon service standards outlined in the SLA. While KPIs (A) are metrics to measure performance, SLOs (B) set specific objectives within the SLA, and MOUs (D) are informal agreements, none of these directly pertain to the specific service level commitments that were violated.