CompTIA CySA+ (CS0-001) — Question 160

A technician receives a report that a user's workstation is experiencing no network connectivity. The technician investigates and notices the patch cable running the back of the user's VoIP phone is routed directly under the rolling chair and has been smashed flat over time.
Which of the following is the most likely cause of this issue?

Answer options

Correct answer: C

Explanation

The most likely cause of the issue is excessive collisions, which can occur when the cable has been damaged and cannot effectively transmit data. Cross-talk, electromagnetic interference, and split pairs are less likely to be the root cause in this scenario, as the physical damage to the cable due to being crushed would primarily impact data transmission efficiency, leading to collisions.