CompTIA DataX (CNX-001) — Question 43

A company is experiencing numerous network issues and decides to expand its support team. The new junior employees will need to be onboarded in the shortest time possible and be able to troubleshoot issues with minimal assistance. Which of the following should the company create to achieve this goal?

Answer options

• A. Statement of work documenting what each junior employee should do when troubleshooting
• B. Clearly documented runbooks for networking issues and knowledge base articles
• C. Physical and logical network diagrams of the entire networking infrastructure
• D. A mentor program for guiding each junior employee until they are familiar with the networking infrastructure

Correct answer: B

Explanation

The correct choice, B, provides essential resources that allow junior employees to independently troubleshoot networking issues with clear step-by-step instructions. While option A offers a framework for tasks, it lacks the in-depth guidance needed for troubleshooting. Option C, although useful for understanding the network layout, does not provide actionable troubleshooting steps. Option D may help in onboarding, but it doesn't facilitate immediate troubleshooting capabilities as effectively as documented runbooks do.