CompTIA DataX (CNX-001) — Question 32

An outage occurred after a software upgrade on core switching. A network administrator thinks that the firmware installed had a bug. Which of the following should the network administrator do next?

Answer options

• A. Establish a plan of action to resolve the issue.
• B. Test the theory to determine cause.
• C. Document lessons learned.
• D. Implement the solution.

Correct answer: B

Explanation

The correct answer is B because testing the theory helps to confirm whether the firmware bug is indeed the cause of the outage. Establishing a plan of action (A) and implementing a solution (D) should follow after identifying the root cause, while documenting lessons learned (C) is a retrospective step that comes after resolving the issue.