CompTIA Cloud Essentials+ (CLO-002) — Question 81

A contract that defines the quality and performance metrics that are agreeable to both parties is called an:

Answer options

• A. SOP.
• B. SOA.
• C. SOW.
• D. SLA.

Correct answer: D

Explanation

The correct answer is D, SLA (Service Level Agreement), which outlines the expected service levels and quality metrics. Options A (SOP - Standard Operating Procedure) and B (SOA - Service-Oriented Architecture) do not pertain to performance metrics in contracts, while C (SOW - Statement of Work) focuses on deliverables rather than performance standards.