CompTIA Cloud Essentials+ (CLO-002) — Question 3

A document that outlines the scope of a project, specific deliverables, scheduling, and additional specific details from the client/buyer is called a:

Answer options

• A. statement of work.
• B. standard operating procedure.
• C. master service document.
• D. service level agreement.

Correct answer: D

Explanation

The correct answer is D, service level agreement, as it typically includes detailed expectations between parties. A statement of work (A) focuses on project scope but may not detail service levels, while standard operating procedures (B) and master service documents (C) serve different purposes and do not specifically outline client deliverables and schedules.