CompTIA SecurityX (CAS-005) — Question 28

The company's client service team is receiving a large number of inquiries from clients regarding a new vulnerability. Which of the following would provide the customer service team with a consistent message to deliver directly to clients?

Answer options

• A. Communication plan
• B. Response playbook
• C. Disaster recovery procedure
• D. Automated runbook

Correct answer: A

Explanation

The correct answer is A, the Communication plan, as it is specifically designed to provide consistent messaging to clients. The Response playbook (B) is more focused on handling incidents rather than client communication, while the Disaster recovery procedure (C) pertains to recovery processes post-incident, and the Automated runbook (D) is generally used for automation in operational tasks, not for direct client communication.