CompTIA CASP+ (CAS-004) — Question 578

A network administrator receives a ticket regarding an error from a remote worker who is trying to reboot a laptop. The laptop has not yet loaded the operating system, and the user is unable to continue the boot process. The administrator is able to provide the user with a recovery PIN, and the user is able to reboot the system and access the device as needed. Which of the following is the MOST likely cause of the error?

Answer options

• A. Lockout of privileged access account
• B. Duration of the BitLocker lockout period
• C. Failure of the Kerberos time drift sync
• D. Failure of TPM authentication

Correct answer: D

Explanation

The most likely cause of the error is a failure of TPM authentication, as this can prevent the device from accessing the encrypted drive before the operating system loads. The other options do not directly relate to the boot process or access to the device at that stage.