CompTIA CASP+ (CAS-004) — Question 480

The company’s client service team is receiving a large number of inquiries from clients regarding a new vulnerability. Which of the following would provide the customer service team with a consistent message to deliver directly to clients?

Answer options

• A. Communication plan
• B. Response playbook
• C. Disaster recovery procedure
• D. Automated runbook

Correct answer: A

Explanation

The correct answer is A, as a Communication plan outlines consistent messaging for the team to convey to clients. The other options, such as a Response playbook, focus on specific actions rather than providing a unified message, and the Disaster recovery procedure and Automated runbook pertain to operational responses rather than client communication.