CompTIA CASP+ (CAS-004) — Question 149

Which of the following is MOST commonly found in a network SLA contract?

Answer options

• A. Price for extra services
• B. Performance metrics
• C. Service provider responsibility only
• D. Limitation of liability
• E. Confidentiality and non-disclosure

Correct answer: B

Explanation

The correct answer is B, as performance metrics are essential in SLAs to define expected service levels. Options A, C, D, and E may be included in some contracts but are not as universally emphasized as performance metrics, which are critical for measuring service quality.