CompTIA CASP+ (CAS-003) — Question 285

To meet an SLA, which of the following document should be drafted, defining the company's internal interdependent unit responsibilities and delivery timelines.

Answer options

• A. BPA
• B. OLA
• C. MSA
• D. MOU

Correct answer: B

Explanation

The correct answer is OLA, which stands for Operational Level Agreement, as it specifically details the responsibilities and service delivery timelines between internal units. The BPA (Business Partnership Agreement) and MSA (Master Service Agreement) are more suited for external agreements, while the MOU (Memorandum of Understanding) is typically less formal and does not define specific responsibilities or timelines.