CompTIA CASP+ (CAS-003) — Question 170

A recent CRM upgrade at a branch office was completed after the desired deadline. Several technical issues were found during the upgrade and need to be discussed in depth before the next branch office is upgraded.
Which of the following should be used to identify weak processes and other vulnerabilities?

Answer options

• A. Gap analysis
• B. Benchmarks and baseline results
• C. Risk assessment
• D. Lessons learned report

Correct answer: D

Explanation

The correct answer is D, as a Lessons learned report will help in identifying weak processes and vulnerabilities that arose during the upgrade. Options A, B, and C focus on different aspects, such as identifying gaps, measuring performance, and assessing risk, but do not specifically address the reflection on past experiences necessary to improve future upgrades.