CompTIA A+ (220-902) — Question 6

A new user reports trying to login to a workstation but, when pressing CTRL+ALT+DEL, they are asked for a PIN. Which of the following should be done NEXT?

Answer options

• A. Enter all passwords they have used in the past
• B. Verify a smart card has been issued
• C. Check the network cable
• D. Reboot the computer

Correct answer: B

Explanation

The correct answer is B because a PIN prompt suggests that the workstation is configured to use smart card authentication, and verifying the issuance of a smart card is crucial for the user to gain access. The other options, such as entering past passwords, checking the network cable, or rebooting the computer, do not address the specific authentication method indicated by the prompt.