CompTIA A+ (220-902) — Question 11

Ann, a user, states that after installing an update on her iPhone, the WiFi starts to malfunction. The WiFi icon is displaying that it has connectivity but she is still unable to browse. Which of the following could be the issue?

Answer options

• A. PRAM needs to be reset
• B. iCloud is corrupted
• C. The router needs to be rebooted
• D. The upgrade needs to be uninstalled

Correct answer: A

Explanation

The correct answer is A because a reset of the PRAM can resolve issues related to connectivity after an update. Options B, C, and D are less likely; iCloud corruption does not typically affect WiFi connectivity, rebooting the router is not necessary if the device shows as connected, and uninstalling the upgrade is not a common solution for connectivity problems.