CompTIA A+ (220-901) — Question 5

A technician is notified of an inkjet printer not printing properly. The users computer has the printer software loaded and is not displaying any errors. A test print was performed, with one of the colors not printing properly. Which of the following would the technician typically perform FIRST to resolve the issue?

Answer options

• A. Replace cartridges
• B. Run a cleaning page
• C. Clean heads
• D. Clean fuser assembly

Correct answer: C

Explanation

The correct answer is C, as cleaning the print heads is usually the first step in troubleshooting color printing issues in inkjet printers. Replacing cartridges (A) and running a cleaning page (B) are steps that may follow if the problem persists, while cleaning the fuser assembly (D) is not applicable to inkjet printers.