CompTIA A+ Core 2 (220-1202) — Question 78

A client provides a large spreadsheet to a business analyst for review. When the analyst attempts to open the spreadsheet, the system freezes until the application crashes. Which of the following should a technician do next?

Answer options

• A. Run a malware scan on the file received from the client.
• B. Validate that the file extension of the shared spreadsheet is compatible.
• C. Review event logs for error messages relating to the application.
• D. Perform an upgrade on the spreadsheet application.

Correct answer: C

Explanation

The correct answer is C because reviewing event logs can provide insight into why the application is crashing by revealing error messages. Options A and B are less relevant since the problem is likely related to how the application handles the file rather than its safety or compatibility. Option D, while potentially beneficial in the long term, does not address the immediate issue of the application crashing when trying to open the file.