CompTIA A+ Core 2 (220-1202) — Question 73

A user reports that their internally hosted CRM application splash screen attempts to load, pauses for a few seconds, and then disappears. A technician installs the application software on their computer and is able to recreate the issue. When checking the application logs, the technician sees the following:

Windows could not start the CRM Service on Local Computer 10169. The service did not start due to a log-on failure.

Which of the following would most likely cause this issue?

Answer options

• A. The user typed their account password incorrectly.
• B. The bandwidth available is insufficient to run the application.
• C. VLAN settings are blocking communication to the hosted application.
• D. The LDAP service account used by the service is disabled.
• E. The computer does not meet minimum hardware specifications.

Correct answer: D

Explanation

The correct answer is D because the log-on failure indicates that the service account needed to run the CRM service is disabled, which prevents the application from starting. Options A, B, C, and E do not directly relate to a log-on failure, making them unlikely causes of the issue.