CompTIA A+ Core 2 (220-1202) — Question 68

When a user navigates to comptiaa.org, pop-up messages indicate that the computer is infected with adware. A technician scans the computer for malware and does not find an infection. Which of the following should the technician do before returning the computer to the user?

Answer options

• A. Clear the browser's cached data and recent history.
• B. Sign in to the company's cloud workspace application.
• C. Install corporate DNS security software
• D. Enable private mode for using the internet.

Correct answer: A

Explanation

The correct answer is A because clearing the browser's cached data and recent history can eliminate misleading pop-up messages that may result from previous browsing sessions. Options B, C, and D do not address the immediate issue of the pop-ups and are not necessary for resolving the user's concerns about potential adware.