CompTIA A+ Core 2 (220-1202) — Question 63

A user reports getting a BSOD error on their computer at least twice a day. Which of the following should the technician use to determine the cause?

Answer options

• A. Event Viewer
• B. Performance Monitor
• C. System Information
• D. Device Manager

Correct answer: A

Explanation

The Event Viewer is the most appropriate tool for diagnosing BSOD errors as it logs system events, including crash reports and error messages. Performance Monitor is more suited for analyzing system performance metrics, while System Information provides details about the computer's configuration. Device Manager is used for managing hardware devices and their drivers, which may not directly show the cause of a BSOD.