CompTIA A+ Core 2 (220-1202) — Question 180

A customer is explaining issues with a workstation to a technician. While the customer is listing the issues, the technician is browsing social media on a smartphone. Which of the following professionalism and communication techniques should the technician be using in this situation? (Choose two.)

Answer options

• A. Follow up with the customer.
• B. Avoid personal interruptions.
• C. Provide proper documentation.
• D. Clarify customer statements.
• E. Actively listen and take notes.
• F. Maintain professional attire.

Correct answer: B

Explanation

The correct answer B emphasizes the importance of minimizing distractions from personal devices to maintain focus on the customer's needs. The other options, while relevant to professionalism, do not address the immediate issue of attentiveness and active engagement that the technician should prioritize in this situation.