CompTIA A+ Core 2 (220-1202) — Question 178

The battery on a user’s smartphone discharges quickly when the user travels. The smartphone was replaced two weeks ago. Which of the following should a technician do first?

Answer options

• A. Replace the battery with a higher capacity option.
• B. Provide an external battery to extend the usage time.
• C. Ensure that the charging port is working as expected.
• D. Look for applications that are reporting the highest utilization.

Correct answer: D

Explanation

The correct answer is D because identifying resource-heavy applications can help determine if certain apps are causing excessive battery drain. Options A and B do not address the underlying issue, and option C is less relevant since the smartphone is new and likely has a functioning charging port.